The general terms and conditions for sales via the online store (hereinafter: general terms and conditions) are prepared in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), and the Electronic Communications Act (ZEPT).
The online store (hereinafter also referred to as the “store”) is operated by the company POT MED KROŠNJAMI POHORJE, D.O.O., ROGLA 111, 3214 ZREČE, company registration number: 0, VAT number: 83762795, which is also the provider of e-commerce services (hereinafter also referred to as the seller).
The general terms and conditions define the operation of the online store, the rights and obligations of the user and the seller, and regulate their mutual business relationship.
The buyer is bound by the general terms and conditions that are valid at the time of placing the online order. When placing an order, the user is always specifically informed of the general terms and conditions and confirms their awareness of them by submitting the order.
The Buyer may create a user account and thus become a user. If no user account is created, the buyer participates as a guest.
When registering in the online store, the visitor obtains a username that is identical to their email address, and a password. The username and password uniquely identify and connect the user with the entered data.
All prices in the online store include VAT, unless explicitly stated otherwise.
Prices are valid at the time the order is placed.
If two prices are listed for an individual item, the crossed-out price is the regular price, and the non-crossed-out price is the promotional price. The discount value is also shown.
Promotions, discount codes, and other benefits cannot be combined.
Payment is possible using the following payment methods:
A promotion code provides various purchase benefits and is time-limited. Active promotion codes are published in advertising messages or other media.
Promotion codes cannot be redeemed when purchasing at a pickup location.
Purchase procedure and use of a promotion code:After delivery of the ordered items, the seller sends the buyer an invoice in PDF format to the buyer’s email address, or in printed form together with the package. In the case of personal pickup at a pickup location, the buyer receives a printed invoice upon collection of the purchased items.
The invoice itemizes the price and all costs related to the purchase.
The buyer is obliged to verify the accuracy of the data before submitting the order. Complaints submitted later regarding the accuracy of issued invoices will not be considered.
After successful payment, the buyer receives a purchase confirmation, an e-ticket, and an invoice at the email address provided during the purchase process. For registered buyers, the ticket is also available in the user profile, where it can be downloaded, printed, or shown at the entrance.
For entry, it is sufficient to present the ticket on a mobile device, present a printed ticket, or scan the barcode at the entrance gates. Tickets may not be misused, copied, altered, or transferred to third parties. Each ticket is valid only for the first entry. Any subsequent entries with the same identification are automatically rejected.
Exchange or cancellation of tickets is not possible.
The ticket for visiting the Lipica Stud Farm is valid exclusively for the date stated on the ticket.
Tickets purchased through the Lipica Stud Farm online sales system cannot be returned or refunded. This also applies in cases where the visit was not fully or partially used, during maintenance or renovation works, disruptions, damage caused by other visitors, and in the event of loss or theft of tickets.
Exceptions apply only in duly justified cases where the buyer provides appropriate evidence of:A refund request must be submitted in writing to the email address zahtevki@lipica.org. On the date of the refund, the ticket becomes invalid.
In the event of cancellation of a visit due to force majeure on the organizer’s side, the Lipica Stud Farm will inform visitors no later than eight (8) days.
Changes or cancellation of a visit appointment are possible no later than 24 hours before the start of the appointment. Less than 24 hours before the start, changes or cancellation are no longer possible.
In the case of timely cancellation, the purchase price is not refunded in cash, but a credit valid for one (1) year is granted.
The sales contract is concluded at the moment the order is placed. From that moment, all prices and conditions are fixed. The buyer is considered to be the person whose details were provided at the time of placing the order.
Subsequent changes to the data are not possible.
The consumer has the right to notify the seller of withdrawal from the contract within 14 days of receiving the goods, without stating a reason. The withdrawal period begins the day after receipt.
Withdrawal must be communicated to the email address info@potpohorje.si.
In the event of withdrawal from the contract, the consumer returns the received item either by mail to the company’s warehouse address or personally brings it to one of the seller’s pickup locations.
The return of received items to the company within the withdrawal period is considered a notification of withdrawal from the contract.
The consumer must return the item to the seller undamaged and in unchanged quantity, unless the item has been destroyed, damaged, lost, or its quantity reduced without fault of the consumer. The consumer may inspect and test the goods only to the extent necessary to determine their actual condition. The consumer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
The consumer does not have the right to withdraw from contracts where the subject of the contract is an item made according to the consumer’s exact instructions, adapted to their personal needs, not suitable for return due to its nature, perishable, or expired. Withdrawal is also not possible for the purchase of software if the consumer has opened the security seal.
The only cost borne by the consumer is the cost of returning the goods. The goods must be returned undamaged and in unchanged quantity.
In the event of withdrawal from a contract where a promotion code was used, the discount amount is not refunded – only the amount actually paid is refunded.
Withdrawal from the contract is not possible for goods:
POT MED KROŠNJAMI POHORJE, D.O.O. does not recognize any out-of-court consumer dispute resolution provider as competent.
The website contains a published link to the Online Dispute Resolution (ODR) platform, in accordance with Regulation (EU) No. 524/2013.