General Terms and Conditions for Online Sales (hereinafter referred to as the General Terms)

The General Terns are drawn up in accordance with the Slovenian Consumer Protection Act (ZVPot), the Slovenan Personal Data Protection Act (ZVOP-1) and the Slovenian Electronic Communications Act (ZEPT).

The online store (hereinafter referred to as "the store") is operated by POT MED KROŠNJAMI POHORJE, D.O.O., (ROGLA 111, 3214 3214, identification number: 0, tax code: 83762795 ). Hereinafter also the seller).

The General Terms determine the operation of the online store, the rights and obligations of the user and the seller and regulate their business relationship

The buyer is bound by the general terms at the time of purchase (online order submission). At the time of placing the order, the user is reminded of the general terms and conditions and confirms his / her familiarity with them.

User types

Buyer has the ability to create a user account to become a user . If the customer does not create a user account, he remains a guest .

When registering for an online store, the visitor obtains a user name that is identical to his / her email address and password. The username and password identify and link the user to the information entered.


All prices include VAT unless explicitly stated otherwise.

Prices are valid at the time of placing the order.

Where the item has two prices, the crossed-out price is the regular price and the non-regular price is the special price. In addition, the value of the campaign is given.

Actions, promotional codes, etc. do not add up.

Payment methods

Payment is possible with the following payment methods:

  • VISA
  • Mastercard
  • Maestro
Promotion codes

The promotional code comes with various shopping benefits and is limited in time. You can find the active promotional code in various advertising messages or other media.

You cannot redeem promotional codes when purchasing at a pickup location

How to use promotion code:
  • Select items you want to buy and add them to your cart. When you're done adding items to your cart, continue by clicking on the 'Buy' button. Enter the necessary information in the cart form.
  • In the last step of the shopping cart, enter the coupon in the Coupon box and confirm the entry by clicking the Apply button.
  • Only one promotional code can be redeemed in each purchase (for example: when ordering 2 items, you can use up to 1 promotional code at a time).
  • When you enter a promotional code, the value of the promotional code is automatically deducted from the price of your order in the last step - Order Summary. The remaing amount is the amount that has to be settled.

After delivery of the ordered items, the seller also sends the invoice to the buyer in pdf format to the buyer's e-mail address. In the case of a personal pick-up, the buyer receives a printed invoice for the purchased items upon their pick-up.

The invoice details the price and all costs associated with the purchase

The buyer is obliged to check the correctness of the data before placing the order. Later objections to the invoices issued are not taken into account.


After successful payment, the buyer receives the e-ticket and the invoice at the e-mail address they provided during the purchase process. Registered customers are also eligible for a user profile where they can download it, print it or show it at the front door.

To enter, it is enough to show the controller a ticket on the phone or a printed ticket at the entry point, or to scan the ticket code at the front door. Tickets must not be misused, copied, modified. Mobile tickets (tickets on the phone) and printed tickets may not be copied or forwarded. A single ticket is valid for the first time, which means that it is the first ticket accepted with its identification. All subsequent tickets with the same identification are automatically rejected.

Tickets cannot be exchanged or reversed.

Conclusion of a sales contract

The contract of sale between the seller and the buyer is concluded at the online store at the moment when the buyer places the order. From that moment on, all prices and other conditions are fixed and apply to both the seller and the buyer. The buyer is the person with the information as stated at the time of placing the order. Changing customer information is not possible later.

Withdrawal from the purchase contract

The consumer (this applies only to persons who acquire an item for purposes outside their gainful activity) has the right to notify the seller within 14 days of taking over the item that he is withdrawing from the contract without having to give a reason for his decision. The deadline begins to count one day after the date of receipt of the items.

The consumer must notify the cancellation of the contract at the seller's email: .

In case of cancellation of the contract, the consumer returns the item either by mail to the warehouse address of the company, or personally brings it to one of the seller's pick-up points.

The return of the items received to the company within the termination period is considered as a notice of termination.

The consumer must return the item to the seller undamaged and in unchanged quantity, unless the item is destroyed, defective, lost or its quantity reduced without the consumer being at fault. The consumer may inspect and test the items to the extent necessary to determine the actual situation. The consumer is responsible for the diminished value of the goods if the decrease is the result of a behavior that is not strictly necessary to determine the nature, characteristics and functioning of the goods.

The consumer does not have the right to withdraw from the contract for contracts whose object is an article which has been made according to the precise instructions of the consumer, which has been adapted to his personal needs, which by his nature is not suitable for a refund that is perishable or which has expired best before. There is no possibility of withdrawal when purchasing the software or if the consumer has opened a security seal.

The only cost charged to the consumer in connection with the cancellation of the contract is the cost of returning the items (which, if shipped, is charged according to the price list of the delivery service and depends on whether it is a shipment / package / cargo). The item must be returned to the seller within 30 days of the sending of the notice of withdrawal.

When canceling the contract where the promotional code was used, these funds are considered as a discount and will not be returned to the user. Only the paid amount is refunded to the user.

Cancellation of the contract is not possible for following goods:

  • for goods or services the price of which depends on fluctuations in markets that are not affected by the entity and which may occur within the term of withdrawal from the contract
  • for goods which are manufactured according to the exact instructions of the consumer and adapted to his personal needs
  • for goods which by their nature are not eligible for return, are perishable or expire quickly
  • for the service provided, if the company completes the contract in its entirety and the provision of the service is started on the consumer's explicit prior consent and with the consent to lose the right to withdraw from the contract when the company fully fulfills it
  • sealed goods which are not eligible for return for reasons of health or hygiene reasons if the consumer has opened the seal after delivery; when buying pet food, if the packaging is open or damaged
  • goods which, by their nature, are inseparable from other objects
  • sealed audio or video and computer programs if the consumer has opened a security seal after delivery
  • digital content that is not delivered on a tangible medium if the provision of the service has begun on the basis of the consumer's prior consent.
Out-of-court settlement of consumer disputes

In accordance with statutory standards, POT MED KROŠNJAMI POHORJE, D.O.O. does not recognize any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer could initiate under the Slovenian Out-of-Court Consumer Disputes Act (ZIsRPS).

POT MED KROŠNJAMI POHORJE, D.O.O., which, as a provider of goods and services, facilitates online commerce in the Republic of Slovenia, publishes an electronic link to the Consumer Dispute Resolution Platform (SRPS) on its website. The platform is available to consumers here.

That arrangement stems from the Law on Out-of-Court Consumer Dispute Resolution, Regulation (EU) No 1095/2010. 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.